May 28, 2008

A home free of boxes and clutter?…

According to the Chicago Tribune, consumers will soon be rid of their cable set top boxes and the multiple TV controls… finally a home with less clutter. What makes this announcement interesting to me, is not only that I'm passionate about this industry, but that I won’t be locked into renting a box from the cable provider. I will also have fewer technical issues with the cable card and more importantly, I will be able to enjoy "two-way" cable features such as pay-per-view movies.

And, believe it or not, for the first time, the cable companies, all six of them, (e.g. Comcast, Time Warner, Cox, Charter, Cablevision and Brighthouse) and the leading consumer companies, like SONY, are actually playing nice… what a win-win story. 

Carpe Diem

Following on my recent post… There is a large bed of roses in my apartment complex. I have trained myself (thanks to a self-diagnosed mild form of OCD) to “stop and smell the roses every time I pass by.

I was reminded of my vow by Rob Pegoraro’s final comment in his Fast Forward column on social-networking technologies that ran recently in the Washington Post. He makes the point that “as you spend ever more time recording your exploits… you will abandon all hope of living in the moment.” My local NPR station, KQED, ran a similar “Listener Perspective” a few days later, with the commentator’s example of being so caught up reviewing her photos at a soccer match that she missed the only goal. I was in a little nightclub (of sorts) in Kathmandu last fall where the hip teenagers devoted more attention to their cell phones than they did to the excellent blues band playing a few feet in front of them.

When you’re documenting your experiences (and your carb intake), whether by camera phone or Twitter or blog… first make sure you’ve enjoyed them, fully. Put down your iPhone or Blackberry and pay attention to the person you're meeting for drinks. You only go around once — there is no such thing as a Second Life, really!  ;)

May 23, 2008

ISP pain will be others' gain

Network World published a great piece today entitled "Analysts predict gloomy future for ISPs". A report on a panel discussion sponsored by the Internet Innovation Alliance, it details the immense stress operators and service providers are under from the dramatic rise in traffic based on all of the new applications being used on the Web. Dubbed the "exaflood", the long and short of the panel's conclusions was that these ISPs need to change their business models in the near-term or face catastrophic consequences.

There is currently no consensus on exactly how this should be done, but three things are clear - 1) traffic will continue to grow and become more difficult to prioritize as video is added to the mix, 2) there is a deep need for more intelligent infrastructure in order to understand how these apps are used and controlled and 3) there is a deep need for more capacity in the access portion of the network.

All of these trends are good for us, as our skill set is based around businesses that service all 3 of these core trends. Juniper Networks, Reality Digital, Clickability, Procera Networks, Exalt, BT, NETGEAR and more all stand to benefit from these industry issues. Just as importantly, you can bet the businesses that get funded will be chasing these opportunities and they'll definitely need PR to do so!
  

It's Time to Walk the Talk...or Shut Up

It's time to practice what we preach, folks...if for no other reason than it's easier than ever to know when we aren't. Case in point: 11 tech PR experts recently spoke on a conference panel about digital PR - yet only one of them had a Twitter account. That's what David Alston found when he tried to connect with them on Twitter to share thoughts and ideas. Not good. While David was kind enough not to "name names" (possibly because many them are either customers or prospective customers), there are those who would have "outed" them in a heartbeat. And rightfully so. Just sayin'.

May 22, 2008

A Chicken in Every Pot, A Router in Every Home…

Parks Associates just published its annual phone survey on the Digital Divide and found that 22 percent of US heads-of-households have never used e-mail. Got that — NE-VER. Sure, a lot of those people are John McCain’s age, but maybe he’s the problem. The average age of Congressional leaders puts them into a demographic group where flag-burning seems a bigger issue than municipal Wi-Fi access, high-speed Internet, and reducing the Digital Divide.

I think we need national leadership on addressing the Digital Divide, and on improving our communications infrastructure so we can stay at the forefront of a knowledge-based economy. Ah, leadership! I was reminded of this the other night as I watched an “American Experience” documentary on PBS, about FDR. He tried his hardest to deliver on Hoover’s promise of a chicken in every pot. Under FDR, the Works Progress Administration built roads, dams and public buildings. The interstate system was developed in the Eisenhower era. I’d hate tax time less if I saw great public works as a result. I’m not sure what my taxes buy these days, apart from a $3 trillion war.

Companies such as my client NETGEAR are working furiously to improve local area networking technologies and devices to support a higher quality work and entertainment experience. But no matter how fast voice, video and data can whip around your home or office network, once those packets move onto the “series of tubes” known as the Internet, they slow to a crawl.

Have the presidential candidates said enough about their plans to address the Digital Divide? Many parts of the USA could use something similar to the One Laptop Per Child program. Maybe appointing a Technology Tsar would draw some attention to this neglected subject. Or would people scoff as they did when Jimmy Carter created the Dept. of Energy? As Olga Kharif of BusinessWeek points out in her blog, we have to “reach out to people who’ve been completely left out of the Web revolution.”

Where’s a Decider when you need one?

Walking to school... in the snow... uphill... both ways

bMighty, a TechWeb site for SMBs, lauds "America's Finest News Source," The Onion, for its ability to cut to the chase w/r/t business issues. Check out this posting from Fredric Paul, who shares a video he caught on ONN about the death of another retail chain.

I actually remember family field trips to Blockbuster to pick out our weekend's entertainment, so this video hits home a little bit because it makes me feel old. Boy... life was rough! Reminds of the complaints our parents made about how easy our lives are compared to their youths. But the lesson learned is important: brick-and-mortar stores rely on an old business model and The Onion's humorous approach brings the point home clearly.

Paul's advice for staying on top of business and technology trends and opportunities is to: "Forget the pundits, prognosticators, and market researchers and stay tuned to The Onion."

May 20, 2008

Don't Spit

There’s spam, or unsolicited, undesired bulk email. There’s bacn, or messages you subscribed to receive but don't have time to read right now (if ever). And then there’s “spit,” which I just made up this minute to help describe "spam in Twitter" in an email to the staff.

What’s considered spam on Twitter is debatable. Brian Solis gamely attempted to define a category called Tofu, which is email "sent individually to people who are pre-qualified or identified as being related to, or interested in, a particular category or topic." Spit would be a Twitter pitch on the wrong side of that definition. The problem, of course, is that spit — like porn — is harder to define than to identify. PR pros who want to do right by their clients can't afford to get blacklisted. Neither can they afford to avoid conversations in new platforms.

Meaningful participation in Twitter's public arena, as in any other, boils down to the basics: understand your client, understand their market, understand the different audiences, and offer real value to everyone using the right tools for the right jobs at the right times.

May 19, 2008

Predicting the Future - Top 10 Tech Trends from the Churchill Club

“The best way to predict the future is to create it” – Vinod Khosla, paraphrasing iconic software developer Alan Kay, paraphrasing Abraham Lincoln.

Last Wednesday I had the opportunity to attend the Churchill Club’s 10th annual “Top 10 Tech Trends” panel – a gathering of some of Silicon Valley’s brightest folks with the intention of predicting future trends in technology and, as it turned out, much more.

Now, with any gathering of VCs, you can expect a certain amount of bias and grandstanding. After all, these folks are here to make money and, from their perspective, I think they would find it difficult to pass up an opportunity to shill their investments to such a targeted crowd. As a result, I went with saltshaker in hand to feed myself a steady diet of individual grains as the various predictions were made.

As it turns out, I was able to save most of my salt for the under-seasoned salmon they served for dinner. The 5 speakers (6 if you include moderator Tony Perkins) kept up a lively rhythm of banter and insight throughout the panel. Each had the opportunity to deliver two predictions, while others on the panel would critique them. The predictions themselves, which in my humble opinion ranged from “when pigs fly” to “Well, duh”, were well disposed to discussion. Interestingly, many other issues arose during the evening that were not predictions per se, but were closely linked to these issues. Some examples include privacy, network infrastructure and the impact of Gen Y on the technology industry as a whole. The good news is that almost all of these trends lend themselves quite beautifully to Sterling’s areas of expertise, so if they’re correct, we should have a steady stream of business for some time.

But we’re getting ahead of ourselves. Let’s introduce the speakers first and then review the predictions each made.

First, those of us that have been in tech for a while know who most of these folks are, if only by reputation. For those that are unfamiliar, I’ve provided a link to each to give you some background. Definitely peruse their bios and familiarize yourself with these guys – they each played a big part if defining the industry we are a part of.

Tony Perkins – the moderator, founder of AlwaysON and author of The Internet Bubble, which predicted the turn-of-the-century tech shakeout. Ironically, advance knowledge of this event did not save the bloated issues of his other media foundling, the Red Herring, from collapsing along with everything else. That always makes me giggle for some reason.

Steve Jurvetson – ultra-geek prodigy that speaks like Marianne on amphetamines. Provided you can follow him, he does have interesting things to say. He was definitely the most “far seeing” of the panelists.

Vinod Khosla – the King, the best of the best, yadda, yadda, yadda. When I grow up I want to be like this guy. As Tony Perkins commented “he makes 110 percent return without getting out of bed.”

Roger McNamee – If I were smarter, I probably WOULD be this guy. Long hair, librarian glasses, plays bass and has 6 phones clipped to his belt (really). Also happens to be one of the most successful VCs of all time, having invested in small companies like EA. Also, also – he bugs Laura G. a lot.

Josh Kopelman – baby face, but someone who I think probably identified the most near-term opportunity in the “Implicit Web” – more on that in the predictions

Joe Schoendorf – this guy would remind you of your Italian grandpa if your grandpa helped set the agenda for the G8 summit in Davos. Very warm, very engaging and able to articulate business opportunities with a sense of charm that makes him feel very accessible.

Now on the predictions! With a small bit of commentary by yours truly. Mr. Jurvetson starts us off with….

Demographics are destiny, creating opportunity – while this topic appears to signal the rise of Generation Y, in fact Steve means the opposite here. He’s referring to the 75 million baby boomers that are Internet savvy will soon present a plethora of investment opportunities. He envisioned what he called an “eBay of Information” and also a market for services, led by boomers that may be only semi-retired and willing to work part-time to provide expertise on various topics. He also felt there was an opportunity for “mental exercise”, as anyone over 35 has the same mental decline rate as octogenarians (no one from my team should comment on this statistic - ☺). While all of the panelists agreed on demographic trend, they generally felt there was little opportunity here, which I personally found surprising. Yes, the mental exercise market seemed like a stretch, but I know my own parents are already contributing to this nascent market, mostly through volunteering. If the opportunity to make additional money presented itself, I can see many, many boomers establishing themselves as part-time consultants.

The mobile phone will be a mainstream personal computer – I must admit, when Vinod presented this as his first stab, I was a bit disappointed, as I had big hopes for his prophecy. Instead, I felt like waving my HTC hermes in the air and screaming “Oh, do you mean something like this thing here?!” Of course the mobile phone will be a mainstream PC – everyone and their strategic partner has already made this prediction. However, once he began to elaborate, his true vision become more clear, as well as compelling. Specifically, he felt in two years that 1) most phones would have duel projection units that would beam both a display screen and a keyboard and 2) that most phones would have at least two cameras – one for taking pictures and one that focused on the user (for videoconferencing, etc.). Again, he predicted this would take place in two years – even a Khosla devotee like myself felt that was an aggressive timeline. So did the rest of the panelists – most everyone agreed on the topic, but few felt it would happen by 2010. The one person that disagreed was Joe Schoendorf, who said that he had learned not to bet against Khosla, since the last time he did was when he decided to not to invest in a little company Khosla was building called Sun Microsystems.

The rise of the “implicit” Internet – This was “rookie” Josh Kopelman’s first prediction and personally I couldn’t agree more. What he’s referring to is the “data exhaust” or records of movie tickets, book purchases, dinner reservations, flights, hotels, music downloaded and games played that now is being gathered by Internet sites everywhere. Until now, this data has existed in silos, accessible only to the individual site where you performed/purchased/wrote. Josh predicts that these silos are coming down and that new companies will find ways to build businesses that use data from across all silos. All agreed that this was an important trend, but what I found more interesting was the complete lack of specific predictions. They all thought it was a good idea, but no one could present a single hypothetical example of what role a business based on this model might perform. Still, it does present some intriguing food for thought.

What was more interesting to me about this trend was the privacy discussion that it sparked amongst the panelists. Essentially, this trend and others like it (I’m looking at you Procera team), dictate that the information we use on the Web will inevitably be used to sell us services and products. Roger McNamee agreed that this was inevitable, but was very worried about the prospect. He stated that “It’s one thing to have Google know what you’re doing, it’s another that the Chinese government knows what you’re doing.” (I’m paraphrasing there). Khosla essentially dismissed this issue, stating, “Privacy is a red herring that is used way too often.” He noted that there are many mechanisms to limit abuse (laws, regulations and other tech) so that shouldn’t be an issue. Joe Schoendorf believed that this course was already “out of our hands” and that those under 25 would answer it. “We don’t really have a say,” he noted, using his own daughters as examples of this issue.

Betting on smart phones: The mobile device migration to smart phones from features phones will produce even greater disruption than the PC industry's moving from character mode to graphical interface - Again with the smartphones! While there is little doubt that Roger McNamee is a smart guy, this trend was essentially self-evident, with most panelists believing that this wasn’t a prediction but something that had already happened. Interestingly, Roger was the only person to bring up anything related to network infrastructure, which, from my perspective and apparently his, this will be the true issue to solve in order to make this prediction come true.

Water tech will replace global warming as a global priority – As a member of the World Economic Forum and part of the Foundation Board of Directors, Mr. Schoendorf has a scope of experience and vision that was much broader than most of the other panelists. As a result, his commentary was often tempered by a perspective that went beyond just technology for technology’s sake. His prediction was indicative of this broader worldview as he presented a compelling vision of how “water tech” (technology designed to create and distribute clean water) could end political conflicts, create economic opportunity and most importantly save lives. He described Darfur as the world’s first “water war” (technically, the conflict started as a dispute between water resources, but it has most definitely evolved into something much more complex). He was very passionate and convincing in his delivery. Most other panelists agreed on water’s importance, but Khosla noted that these issues were closely related and we shouldn’t try to separate them (for example, lack of water could easily be caused by global warming in some instances).

Evolution trumps design – I found this prediction to be the most intriguing of the 10, but also probably one that is farthest in the future. In essence, Jurvetson predicts that Darwinian processes will replace traditional design methodologies for creating complex systems. These “evolutionary algorithms” could be applied in biotech, nanotech and eventually any other field of design. He claimed that a company in his portfolio had already delivered five times the results that humans could have performed on a microbial re-engineering project. Many panelists agreed that this was important, but that evolutionary algorithms were just one tool. Khosla noted that “synthetic biology” was another potential tool and that all avenues should be looked at.

Really cool stuff! But then, I’m a nerd…

Fossilizing Fossil Fuels – This was the one predication that all of the speakers unilaterally supported. Basically, they predicted that within 10 years, oil and coal would have a lot of trouble competing with biofuels for cars. Khosla believed that there would be proof points in 4-5 years for biofuels that would be well below $2 a gallon with no subsidy. Not corn, but other alternative plants that didn’t use much land or water. On the electricity production side, he noted that solar power had already become cheaper than natural gas and that power companies were turning to it not because it was a “green” tech, but because it was more cost-effective and not subject to the ups and downs of the commodity market.

Venture Capital 2.0 – Kopelman’s second prediction related to everyone sitting around him. Essentially, he was predicting a shake out in venture capital, as funding was slowing and the opportunities for a healthy exit (e.g. an IPO or an acquisition) were becoming more scarce. Almost all of the panelits viscerally disagreed. As Joe noted, capital “continues to pour in” and ticked off a number of emerging markets that would product new products. He also predicted that multiple FORTUNE 500 companies would be created within the next 10 years. 

Within 5 years, everything that matters to you will be available to you on a device that fits on your belt or in your purse – Thanks Sherlock. Roger, we know Elevation is heavily invested in Palm but that doesn’t necessarily mean you have to shill it the whole time you’re here. Frankly, at this point, I’d rather hear you play bass.

80% of the world population will carry mobile Internet devices within 5-10 years – Stop the beating, the horse is dead.

So what do these trends mean for our business? Clearly, a few of them mean little to us in the near-term, unless Kawika can think of a way to incorporate evolutionary algorithms and synthetic biology into our toolkit. However, two themes mean we are clearly moving in the right direction. First, mobility – Juniper Networks, NETGEAR, Procera, Exalt, Reality Digital and many more have all hung their hats on this trend and are also reaping the benefits. That probably doesn’t surprise those account teams, but we still have to ensure we’re at the bleeding edge of this trend. Next, the Implicit Web is definitely something we’re following now. While there are no companies that are doing this currently, you can bet they’re on their way. First person to spot one gets a Coke!

May 15, 2008

Another marriage of traditional and online media

One of the pioneering online media companies, CNET, is being bought by CBS. While the various CNET properties have a large audience, investors have become increasingly frustrated with the stock, which for the past few years has traded well below its once lofty heights. Those investors should be happy with CBS's offer, which represents a 45% per share premium over the previous day's close. CBS, for its part, sees CNET as providing more online outlets and marketing opportunities for its content. So can these two find bliss? Who knows. The last celebrity marriage between old and new media companies - between AOL and Time Warner - hasn't worked out so well.

May 12, 2008

"Get a Life, People!"

BusinessWeek’s “Managing” section has a story this week that brought to mind the quote from the classic William Shatner appearance on SNL. Apparently if PriceWaterhouseCoopers employees log onto company email over the weekend, they get a pop-up message that reminds them to, in essence, get a life. (The message mysteriously disappeared during tax season.)

Sounds good to me! Every year I seek a more distant locale for vacation. Next stop: Easter Island, billed as the most remote inhabited island on earth, but even that has a plethora of Internet cafes and cable TV. I haven’t yet figured out the cell phone coverage, but in dire straits a message in a bottle works… eventually. I guess the only place you can unplug these days is MTV.

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