Web/Tech

May 29, 2008

Living inside a (tech) bubble

OK, I'm not referring to THAT tech bubble...

Last night, Katie and I attended a WTIA dinner entitled, "Web 2.0 and Beyond: Unmasking the Future!" (Enthusiastic punctuation theirs...) The main event of the evening was a panel discussion that featured Mark Britton, the CEO of Avvo, Ben Elowitz, the CEO of Wetpaint, Steve Makofsky, a chief architect at Yahoo and Janis Machala, a respected local angel investor and start-up advisor. The panel was moderated by James Sun, CEO of Zoodango, whose name you can't mention without also noting that he was the runner-up on The Apprentice last year. I'm pretty sure it's a law....

Continue reading "Living inside a (tech) bubble" »

May 28, 2008

Carpe Diem

Following on my recent post… There is a large bed of roses in my apartment complex. I have trained myself (thanks to a self-diagnosed mild form of OCD) to “stop and smell the roses every time I pass by.

I was reminded of my vow by Rob Pegoraro’s final comment in his Fast Forward column on social-networking technologies that ran recently in the Washington Post. He makes the point that “as you spend ever more time recording your exploits… you will abandon all hope of living in the moment.” My local NPR station, KQED, ran a similar “Listener Perspective” a few days later, with the commentator’s example of being so caught up reviewing her photos at a soccer match that she missed the only goal. I was in a little nightclub (of sorts) in Kathmandu last fall where the hip teenagers devoted more attention to their cell phones than they did to the excellent blues band playing a few feet in front of them.

When you’re documenting your experiences (and your carb intake), whether by camera phone or Twitter or blog… first make sure you’ve enjoyed them, fully. Put down your iPhone or Blackberry and pay attention to the person you're meeting for drinks. You only go around once — there is no such thing as a Second Life, really!  ;)

May 19, 2008

Predicting the Future - Top 10 Tech Trends from the Churchill Club

“The best way to predict the future is to create it” – Vinod Khosla, paraphrasing iconic software developer Alan Kay, paraphrasing Abraham Lincoln.

Last Wednesday I had the opportunity to attend the Churchill Club’s 10th annual “Top 10 Tech Trends” panel – a gathering of some of Silicon Valley’s brightest folks with the intention of predicting future trends in technology and, as it turned out, much more.

Now, with any gathering of VCs, you can expect a certain amount of bias and grandstanding. After all, these folks are here to make money and, from their perspective, I think they would find it difficult to pass up an opportunity to shill their investments to such a targeted crowd. As a result, I went with saltshaker in hand to feed myself a steady diet of individual grains as the various predictions were made.

As it turns out, I was able to save most of my salt for the under-seasoned salmon they served for dinner. The 5 speakers (6 if you include moderator Tony Perkins) kept up a lively rhythm of banter and insight throughout the panel. Each had the opportunity to deliver two predictions, while others on the panel would critique them. The predictions themselves, which in my humble opinion ranged from “when pigs fly” to “Well, duh”, were well disposed to discussion. Interestingly, many other issues arose during the evening that were not predictions per se, but were closely linked to these issues. Some examples include privacy, network infrastructure and the impact of Gen Y on the technology industry as a whole. The good news is that almost all of these trends lend themselves quite beautifully to Sterling’s areas of expertise, so if they’re correct, we should have a steady stream of business for some time.

But we’re getting ahead of ourselves. Let’s introduce the speakers first and then review the predictions each made.

First, those of us that have been in tech for a while know who most of these folks are, if only by reputation. For those that are unfamiliar, I’ve provided a link to each to give you some background. Definitely peruse their bios and familiarize yourself with these guys – they each played a big part if defining the industry we are a part of.

Tony Perkins – the moderator, founder of AlwaysON and author of The Internet Bubble, which predicted the turn-of-the-century tech shakeout. Ironically, advance knowledge of this event did not save the bloated issues of his other media foundling, the Red Herring, from collapsing along with everything else. That always makes me giggle for some reason.

Steve Jurvetson – ultra-geek prodigy that speaks like Marianne on amphetamines. Provided you can follow him, he does have interesting things to say. He was definitely the most “far seeing” of the panelists.

Vinod Khosla – the King, the best of the best, yadda, yadda, yadda. When I grow up I want to be like this guy. As Tony Perkins commented “he makes 110 percent return without getting out of bed.”

Roger McNamee – If I were smarter, I probably WOULD be this guy. Long hair, librarian glasses, plays bass and has 6 phones clipped to his belt (really). Also happens to be one of the most successful VCs of all time, having invested in small companies like EA. Also, also – he bugs Laura G. a lot.

Josh Kopelman – baby face, but someone who I think probably identified the most near-term opportunity in the “Implicit Web” – more on that in the predictions

Joe Schoendorf – this guy would remind you of your Italian grandpa if your grandpa helped set the agenda for the G8 summit in Davos. Very warm, very engaging and able to articulate business opportunities with a sense of charm that makes him feel very accessible.

Now on the predictions! With a small bit of commentary by yours truly. Mr. Jurvetson starts us off with….

Demographics are destiny, creating opportunity – while this topic appears to signal the rise of Generation Y, in fact Steve means the opposite here. He’s referring to the 75 million baby boomers that are Internet savvy will soon present a plethora of investment opportunities. He envisioned what he called an “eBay of Information” and also a market for services, led by boomers that may be only semi-retired and willing to work part-time to provide expertise on various topics. He also felt there was an opportunity for “mental exercise”, as anyone over 35 has the same mental decline rate as octogenarians (no one from my team should comment on this statistic - ☺). While all of the panelists agreed on demographic trend, they generally felt there was little opportunity here, which I personally found surprising. Yes, the mental exercise market seemed like a stretch, but I know my own parents are already contributing to this nascent market, mostly through volunteering. If the opportunity to make additional money presented itself, I can see many, many boomers establishing themselves as part-time consultants.

The mobile phone will be a mainstream personal computer – I must admit, when Vinod presented this as his first stab, I was a bit disappointed, as I had big hopes for his prophecy. Instead, I felt like waving my HTC hermes in the air and screaming “Oh, do you mean something like this thing here?!” Of course the mobile phone will be a mainstream PC – everyone and their strategic partner has already made this prediction. However, once he began to elaborate, his true vision become more clear, as well as compelling. Specifically, he felt in two years that 1) most phones would have duel projection units that would beam both a display screen and a keyboard and 2) that most phones would have at least two cameras – one for taking pictures and one that focused on the user (for videoconferencing, etc.). Again, he predicted this would take place in two years – even a Khosla devotee like myself felt that was an aggressive timeline. So did the rest of the panelists – most everyone agreed on the topic, but few felt it would happen by 2010. The one person that disagreed was Joe Schoendorf, who said that he had learned not to bet against Khosla, since the last time he did was when he decided to not to invest in a little company Khosla was building called Sun Microsystems.

The rise of the “implicit” Internet – This was “rookie” Josh Kopelman’s first prediction and personally I couldn’t agree more. What he’s referring to is the “data exhaust” or records of movie tickets, book purchases, dinner reservations, flights, hotels, music downloaded and games played that now is being gathered by Internet sites everywhere. Until now, this data has existed in silos, accessible only to the individual site where you performed/purchased/wrote. Josh predicts that these silos are coming down and that new companies will find ways to build businesses that use data from across all silos. All agreed that this was an important trend, but what I found more interesting was the complete lack of specific predictions. They all thought it was a good idea, but no one could present a single hypothetical example of what role a business based on this model might perform. Still, it does present some intriguing food for thought.

What was more interesting to me about this trend was the privacy discussion that it sparked amongst the panelists. Essentially, this trend and others like it (I’m looking at you Procera team), dictate that the information we use on the Web will inevitably be used to sell us services and products. Roger McNamee agreed that this was inevitable, but was very worried about the prospect. He stated that “It’s one thing to have Google know what you’re doing, it’s another that the Chinese government knows what you’re doing.” (I’m paraphrasing there). Khosla essentially dismissed this issue, stating, “Privacy is a red herring that is used way too often.” He noted that there are many mechanisms to limit abuse (laws, regulations and other tech) so that shouldn’t be an issue. Joe Schoendorf believed that this course was already “out of our hands” and that those under 25 would answer it. “We don’t really have a say,” he noted, using his own daughters as examples of this issue.

Betting on smart phones: The mobile device migration to smart phones from features phones will produce even greater disruption than the PC industry's moving from character mode to graphical interface - Again with the smartphones! While there is little doubt that Roger McNamee is a smart guy, this trend was essentially self-evident, with most panelists believing that this wasn’t a prediction but something that had already happened. Interestingly, Roger was the only person to bring up anything related to network infrastructure, which, from my perspective and apparently his, this will be the true issue to solve in order to make this prediction come true.

Water tech will replace global warming as a global priority – As a member of the World Economic Forum and part of the Foundation Board of Directors, Mr. Schoendorf has a scope of experience and vision that was much broader than most of the other panelists. As a result, his commentary was often tempered by a perspective that went beyond just technology for technology’s sake. His prediction was indicative of this broader worldview as he presented a compelling vision of how “water tech” (technology designed to create and distribute clean water) could end political conflicts, create economic opportunity and most importantly save lives. He described Darfur as the world’s first “water war” (technically, the conflict started as a dispute between water resources, but it has most definitely evolved into something much more complex). He was very passionate and convincing in his delivery. Most other panelists agreed on water’s importance, but Khosla noted that these issues were closely related and we shouldn’t try to separate them (for example, lack of water could easily be caused by global warming in some instances).

Evolution trumps design – I found this prediction to be the most intriguing of the 10, but also probably one that is farthest in the future. In essence, Jurvetson predicts that Darwinian processes will replace traditional design methodologies for creating complex systems. These “evolutionary algorithms” could be applied in biotech, nanotech and eventually any other field of design. He claimed that a company in his portfolio had already delivered five times the results that humans could have performed on a microbial re-engineering project. Many panelists agreed that this was important, but that evolutionary algorithms were just one tool. Khosla noted that “synthetic biology” was another potential tool and that all avenues should be looked at.

Really cool stuff! But then, I’m a nerd…

Fossilizing Fossil Fuels – This was the one predication that all of the speakers unilaterally supported. Basically, they predicted that within 10 years, oil and coal would have a lot of trouble competing with biofuels for cars. Khosla believed that there would be proof points in 4-5 years for biofuels that would be well below $2 a gallon with no subsidy. Not corn, but other alternative plants that didn’t use much land or water. On the electricity production side, he noted that solar power had already become cheaper than natural gas and that power companies were turning to it not because it was a “green” tech, but because it was more cost-effective and not subject to the ups and downs of the commodity market.

Venture Capital 2.0 – Kopelman’s second prediction related to everyone sitting around him. Essentially, he was predicting a shake out in venture capital, as funding was slowing and the opportunities for a healthy exit (e.g. an IPO or an acquisition) were becoming more scarce. Almost all of the panelits viscerally disagreed. As Joe noted, capital “continues to pour in” and ticked off a number of emerging markets that would product new products. He also predicted that multiple FORTUNE 500 companies would be created within the next 10 years. 

Within 5 years, everything that matters to you will be available to you on a device that fits on your belt or in your purse – Thanks Sherlock. Roger, we know Elevation is heavily invested in Palm but that doesn’t necessarily mean you have to shill it the whole time you’re here. Frankly, at this point, I’d rather hear you play bass.

80% of the world population will carry mobile Internet devices within 5-10 years – Stop the beating, the horse is dead.

So what do these trends mean for our business? Clearly, a few of them mean little to us in the near-term, unless Kawika can think of a way to incorporate evolutionary algorithms and synthetic biology into our toolkit. However, two themes mean we are clearly moving in the right direction. First, mobility – Juniper Networks, NETGEAR, Procera, Exalt, Reality Digital and many more have all hung their hats on this trend and are also reaping the benefits. That probably doesn’t surprise those account teams, but we still have to ensure we’re at the bleeding edge of this trend. Next, the Implicit Web is definitely something we’re following now. While there are no companies that are doing this currently, you can bet they’re on their way. First person to spot one gets a Coke!

May 15, 2008

Another marriage of traditional and online media

One of the pioneering online media companies, CNET, is being bought by CBS. While the various CNET properties have a large audience, investors have become increasingly frustrated with the stock, which for the past few years has traded well below its once lofty heights. Those investors should be happy with CBS's offer, which represents a 45% per share premium over the previous day's close. CBS, for its part, sees CNET as providing more online outlets and marketing opportunities for its content. So can these two find bliss? Who knows. The last celebrity marriage between old and new media companies - between AOL and Time Warner - hasn't worked out so well.

May 05, 2008

“The Rumors of My Death Have Been Greatly Exaggerated…”

I’m one of a dying breed — I still subscribe to a daily PRINT newspaper, the San Jose Mercury News. I use the Internet and NPR during the day; the paper provides me with information on local events and international features that are fresh to me even if they happened a few days ago. I also occasionally buy the Thursday edition of the New York Times for the lengthy features on international architecture, art, books and fashion. (Oh, yeah, and the Tech Circuits section with David Pogue’s “State of the Art” column).

However, I’m starting to feel guilty about the pollution generated to produce the overflowing bag I haul out to my recycling bins every weekend. And when a newspaper addict like me starts to feel this way, you know it’s a bad sign for the future of print.

I read that Philip Meyer predicted in his 2004 book The Vanishing Newspaper” that the last print edition of a newspaper would be delivered in 2043. My guess is that it will be closer to 2020, at least in the U.S, and even sooner here in the S.F. Bay Area. I’m not alone; Conde Nast, the publishing giant, seems to be pretty concerned. In April, three of its titles included articles on the moribund newspaper business: The New Yorker’s “Out of Print”; “The Worst Investment in America?” in Portfolio; and “The War on the Times,” in Vanity Fair. Coincidence?

There’s a fascinating four-part documentary I saw on PBS’s “Frontline” last year, called “News War.”  Part 3, “What’s Happening to the News” made the point that we tend to think of newspapers as providing a public service, but they’re just businesses like any other that are beholden to shareholders who have traditionally expected a high profit. So when their economies are threatened, they have to cut editorial staff, which means less first-person reporting. It’s truly frightening (especially in wartime) how few news organizations (and not just print ones) operate international bureaux and support on-site journalists these days. The online and faux TV news programs that a burgeoning audience relies on for "news" do not offer original content, just riffs on other people’s stories (such as I’m doing here). Therefore, it’s critical that media companies figure out a new way to deliver and monetize the news so they can continue their vital function of shoe-leather reporting even if it’s no longer published first on paper.

The reason the title of Howell Raines’ Portfolio article is a question, not a statement, is that there are a growing number of forward-looking publishers who are figuring out a way to stay relevant and make a profit. They are reinventing their print business on the Internet through the hyper-localization of the news. Exhibit A is legacy city newspaper The Philadelphia Inquirer, whose Philly.com online portal is made possible by my client Clickability, the dominant player in On Demand Web Content Management solutions for the publishing industry.

Maybe, as happened with Mark Twain, the rumors of the death of the newspaper business have been greatly exaggerated. The Newspaper Association of America reported in April that newspaper Web sites are attracting consumers in record numbers.

May 01, 2008

Just doing it

On Tuesday morning I attended MEDIA3, presented by Michael Pranikoff of PR Newswire, on social media optimization, PR and social networking.  Over the past few months, I have attended a handful of his other seminars and have found each session to be worthwhile and informative.  Although I have been a user of Web 2.0 tools like del.icio.us and an RSS reader for a few years (because I am particular like that), being educated on how these and other related applications can be used as part of a PR or marketing program has been quite an enlightening experience.  I'm looking forward to sharing what I have learned with the rest of my Sterling colleagues during training sessions we have scheduled in June.

I don't want to steal Michael's thunder or give away all of his ideas, but I will say that I appreciate the common sense principles that he advises companies to follow in order to engage audiences through social media.  It need not be that complex in order to be effective, as he has demonstrated through case studies based on work by Hanes and Disney.  I also appreciate that the content he shares is updated frequently to include new entrants into the social media tools space.  (I even learned about how to create ads in Facebook.  Yep, my brain is churning with all sorts of crazy ideas now!)  Details on future online and in-person events are provided at PRN's Facebook page.

(Also, Michael, if you happen to read this, I checked out that online happy hour site you mentioned and, seriously I cannot "handle the fu.")

April 23, 2008

Deja Vu All Over Again? Not So Fast.

The San Francisco Chronicle reports that the economic slowdown is affecting VC funding for Web 2.0 companies, but attempts to cushion the blow by stating:

No one expects startups to suffer the wave of troubles that steamrolled the industry starting in mid-2000.      

Still, even that sounds too pessimistic to me. I saw a lot of enthusiasm at the Web Mission Brunch hosted by Jim Buckmaster this past Sunday. Twenty U.K. Web 2.0 companies met to explore new opportunities for growth with key people (investors, media, analysts, partners, etc) in Silicon Valley. If the Europeans are meeting with potential U.S. investors, there must be enough money to go around for compelling U.S. Web 2.0 companies.

Additionally, two Sterling Communications clients, Clickability and Reality Digital, just got second rounds of funding in Q1 2008. Investors liked the fact each had positive cash flow, a solid and growing base of customers, and a viable value proposition. Far from being all "doom and gloom," the economy still has plenty of room to welcome smart startups, which is why we'll be at the Web 2.0 Expo through Friday.

April 14, 2008

Salesforce Integrates Google Apps

As Salesforce integrates to bake Google Apps -- word processing, spreadhseets, presentations, instant messaging, wikis, etc. -- into their CRM, TechCrunch reports that by summer, Salesforce will be reselling Google premier edition itself for $10 a month per user, twice as much as Google charges. Salesforce will offer telephone support, however, and put everything on one bill. Not sure if the extra money is worth the phone support, but the deep integration with Salesforce may be the tipping point for IT managers in smaller offices struggling to streamline software deployments. If Google/Salesforce can make the hybrid platform available offline through Google Gears, and up the quality and quantity of third-party apps, that would eliminate yet another reason for sysadmins to buy software.

April 11, 2008

Simple, Straightfoward Rules for Participating in Nike's Forums

The legalease in the Terms and Conditions of Nike's support forums is kept to a minimum. Better still are the rules, which are short and to-the-point. I could do without the shouting ("NIKE" rather than "Nike"), but you can tell that the copywriters won most of the arm wrestling contests with the lawyers:

  • Be Relevant. Each forum is dedicated to a topic designed to help people share information about NIKE's products and their experiences with those products. Stay on topic. Don't talk about NIKE policies, future products, speculations or rumors about NIKE and NIKE products, or anything else off topic.
  • Be Constructive. Post only constructive comments and questions.
  • Be Courteous. Flaming and insults are prohibited. Do not post content that is offensive, libelous, defamatory, indecent, harmful, harassing, intimidating, threatening, hateful, abusive, vulgar, obscene, pornographic, sexually explicit, or offensive in a sexual, racial, cultural, or ethnic context.
  • Be Private. Do not post personal information, including your email address, IM address, or phone number. Do not solicit personally identifiable information from other Registrants or Website users.
  • Be Personal. The Forums are not to be used for any commercial purpose. Do not post any advertising or commercial content whatsoever. Do not post any content that involves the transmission of "junk mail," "chain letters," or unsolicited mass mailing or "spamming."
  • Be Yourself. Do not impersonate anyone else.
  • Be True. Do not post any content that includes information that is false, misleading, inaccurate, fraudulent, or deceptive, or that promotes illegal activities;
  • Be Legal. Do not post any content that violates any applicable local, state, national, or international law. Do not post any content, or take any action, that is designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or to interfere with or disrupt the Website or services connected to the Website.

It's sad that companies even have to bother with what would appear to be common sense guidelines, but you can't do much better than this.

April 08, 2008

Google Jumps Head First Into Web Services With Google App Engine

At first glance, Google's announcement of its application-hosting tool seemed to be a shot across Amazon's bow. Here's the TechCrunch take:

What this all means: Google App Engine is designed for developers who want to run their entire application stack, soup to nuts, on Google resources. Amazon, by contrast, offers more of an a la carte offering with which developers can pick and choose what resources they want to use.

Google's goal is to make it easier for web developers to build and scale applications, instead of focusing on system administration and maintenance. But to do so, developers must use all of Google's tools, including authentication, shopping carts, and so on. What Amazon lacks in simplicity and cohesion it makes up for in flexibility. Pricing hasn't been announced, and the service is in limited testing, so the jury's still out. But this is one service to watch for anyone interested in platforms-as-a-service.

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